Shipping, Pick Up in Store & More

Shipping Policy
All orders are processed and shipped as fast as possible from the date/time the order was placed. If an order is placed before 1pm EST, in most cases it will be processed and shipped out on the same day. During our busy season, the shipment may take longer. We'll do everything we possibly can to get your order to you and if you have any questions, we're happy to assist. You can reach us at jophielonline@jophiel.com. Please note, all deliveries must be to a street address, not a PO box. You will be receive an e-mail confirmation once your order is fulfilled. With the confirmation, you'll find a UPS tracking number. You can track your package by going to ups.com/tracking.

Shipping Cost
We offer Free Shipping on Orders over $100+ and under 5lbs. For orders over 5lbs, a shipping fee will be assessed. You will be notified of this charge at checkout, if applicable. Unfortunately, we do not ship overseas at this time.

Shipping out of the country? Shipping to Canada? 
Currently, we do not ship internationally or to Canada-- we apologize for this inconvenience. Please note, we have international Customers who arrange alternate shipping plans through a friend or family member in the United States. Please note, once your package reaches the delivery address on the order, we are no longer responsible for the merchandise. The freight forwarding is solely the Customer's responsibility. Feel free to email us with questions: JophielOnline@Jophiel.com  

Need It Faster? 
Give us a call (260)-436-8338 or email us JophielOnline@Jophiel.com and we can arrange expedited shipping-- please note that there will be a shipping fee associated with this request.

Need It Now? 
We have a couple options! Try our Buy Online & Pick Up in Store or purchase a Gift Certificate.

Don't Love It? 
You have 10 days from the order ship date to return or exchange your order. For more information, check out our Return Policy All sale items and special orders are considered "Final Sale" and are not eligible to be returned. For more information, call (260)-436-8338 or email us JophielOnline@Jophiel.com

EXCEPTIONS & SPECIAL INSTRUCTIONS

Special Orders 
Special Orders cannot be returned or exchanged. We apologize for any inconvenience this may cause.

Sale Items
All items purchased on sale are considered "Final Sale" and are not eligible to be returned. Check out our Return Policy for more details.

Green Shipping 
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

Questions? Call 260.436.8338 or email us JophielOnline@Jophiel.com